ERP5 CRM provides Enterprise Grade Customer Relation Management (CRM) and
advanced integration with existing communication and mobility systems.
ERP5 CRM has been designed to provide a complete overview of all
corporate activities related to third parties such as clients,
suppliers, media, etc. It is based on the UBM (Universal Business Model)
and implements the "single design, multiple applications" approach,
which is typical in all ERP5 solutions. ERP5 CRM can be used to manage
customer relations as well as supplier relations, media relations or
projects with the same "best practices" as those widely adopted today in
marketing and sales.
ERP5 CRM provides the following features:
ERP5 CRM has been deployed successfully by organizations in the following business fields:
ERP5 CRM provides integration with existing messaging, groupware and mobility solutions.
ERP5 CRM provides full integration with existing messaging
environments through IETF standards such as SMTP, IMAP and MIME. Emails,
faxes, SMS can be integrated into ERP5 CRM through straightforward SMTP
interfacing. Tasks, Events and Tickets can be accessed and synchronized
directly from any IMAP compatible email client.
Through its unique integration approach, ERP5 CRM protects the investment in Enterprise grade messaging systems.
ERP5 CRM provides integration with existing calendaring
environments through IETF standards (iCalendar) and through OMA
standards (SyncML). Tasks, Events or Tickets stored in ERP5 CRM can be
accessed online from existing Calendaring client software or
synchronized with groupware applications.
Through its unique integration approach, ERP5 CRM protects the investment in Enterprise groupware solutions.
ERP5 CRM provides a Mobility Portal
dedicated to mobile systems such as Phones, PDAs, etc. as well as
powerful synchronization tools. With ERP5 CRM and mobile Internet
roaming, users can now access all their Enterprise Customer Information
anywhere in the world in real time. ERP5 CRM mobility has been tested
successfully on all continents through GSM, EDGE, 3G and Wifi networks.
SyncML based synchronization with ERP5 CRM compliments the Mobility
Portal with offline features which enable users to keep track of their
tasks and contacts in areas with no available network.
ERP5 Mobility has been certified for Nokia E series business
phones. Certification for other platforms such as Blackberry or Windows
CE can be provided on demand.
See following How-To in order to understand how to install an ERP5 application.