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Support requests module features

  • Last Update:2010-10-01
  • Version:001
  • Language:en

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How can the Support Request module help your business ?

The support request module aims at gathering the complaints and questions of your clients in order to optimize your answers. A support request is a ticket that will gather different events: the request from your client, and the answers of your staff.


  • Define precisely the roles of your staff: who is manager, supervisor and operator
  • Sort your support requests by project
  • Manage the status of your support requests: open support requests still need processing
  • Use the different event states to assign your staff to this support requests


Support Request module Features

  • Support Request type
  • Requester
  • Client
  • Supervisor
  • Manager
  • Operators
  • Project
  • Time management
  • Cost management
  • Event and document lists