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SlapOS Tutorial - Manage SlapOS Network

FINAL - Document showing how to manage tickets on a SlapOS system.
  • Last Update:2020-05-25
  • Version:001
  • Language:en

Manage SlapOS Network

This tutorial covers all aspects of managing a SlapOS network. It will show how tickets can be used to handle incident tickets or questions from system users and how to setup RSS feeds for incoming tickets.

Table of Contents

  • Handle Tickets in SlapOS System

Handle Tickets in SlapOS System

SlapOS is using promises and tickets to manage network performance. Promises monitor the status of computers and instantiated services. Whenever a Promise fails (eg a computer is not responding for a certain amount of time) a new ticket is created. Thus managing a network means handling tickets and investigating why the ticket had been created.

Note that for adding messages and creating tickets by hand, it is required to be logged in as a regular SlapOS user. It is not possible to work with tickets as a superuser.

Ticket Creation

SlapOS Interface - Landing Page with Alarm

Whenever a promise fails and a ticket is created, it is visible on the landing page map and table.

Ticket List

SlapOS Interface - Ticket List

Click Tickets on the side menu and open the ticket list. Then select a ticket.

Ticket Information

SlapOS Interface - Ticket View

The ticket will display information that could be gathered. It is possible to add messages to ticket to keep track of follow-up actions. To add a message, click Add in the subheader.

Add Ticket Message

SlapOS Interface - Add Ticket Message

Add a message and once you are done, click Proceed

Ticket with Message History

SlapOS Interface - Ticket Message History

The ticket always displays the complete message history.

Ticket with Message History Expanded

SlapOS Interface - Ticket Message Histroy Expanded

This way it is easy to follow-up and monitor the ongoing status of a ticket.

Add Ticket Manually

Slapos Interface - Add Ticket Manually

To manually add a ticket, in the Tickets list, click Add.

Define Ticket

SlapOS Interface - Define Ticket

Fill out the form and make sure to select a Ticket-Type. Click Proceed when you are finished.

Saved Ticket

SlapOS Interface - Save Ticket

This will save the ticket.

View Ticket on Computer

SlapOS Interface - View Ticket on Computer

Tickets generated automatically or manually (Add Ticket) on a specific computer will be visible in the global list of tickets and on the computer.

Get Ticket RSS Link

SlapOS Interface - Get Ticket Rss Link on Dashboard

You can use the RSS link on the SlapOS Dashboard to get an RSS link.

Copy Ticket RSS Link

SlapOS Interface - Copy Ticket Rss Link

Copy the Rss Link.

Load Ticket RSS Link on Reader

SlapOS Interface - Load Rss Link on Reader

Load the RSS link on your RSS reader.

Load Ticket RSS Link on External Device

External - Display Ticket RSS Link on external device

Load the RSS link on an external device/smartphone.

Get Computer RSS Link

SlapOS Interface - Display RSS Feed for a computer only

Selecting RSS Link on a computer will limit the RSS feed to a computer only.

Get Instance RSS Link

SlapOS Interface - Display RSS Feed for a instance only

Selecting RSS Link on an instance will limit the RSS feed to this instance only.

Thank You

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