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Events: one sender multiple receivers

The event always has only one sender and can have an infinite number of receivers.
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Keep tracks of interactions by 'Follow Up' a ticket

Related interactions can be linked by Follow Up function.
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Events example: SlapOS Beta Developer Program

Example of an Event the SlapOS Resilient Cloud Beta Developer Program which shows mail communications between the sender Vifib manager and the receivers the clients.
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Event workflow

The illustration of the standard workflow of Events (including incoming and outgoing Events) in ERP5 CRM.
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Event types

Differentiated event types according to interaction tools.
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Event nature

Differebtiated event natures according to interaction purpose.
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CRM system in ERP5: Person communication

Person communication is complex because there are many roles involved using different communication tools.
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How To Process Incoming Event

How To showing how to process events within campaigns or ERP5 CRM in general.
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Example: Create the Event - Mail message from the Ticke - Beta Developer Program

The screenshot shows the example of creating Event from Ticket.
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Tickets example: Event of SlapOS Recruits Cloud Beta Developer Program screenshot

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Tickets example: Event of SlapOS Resilient Cloud Beta Developer Program screenshot

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Event follows up a Ticket

The screenshot of a newly created Event page shows an Event follows up a Ticket.
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Event document environment screenshot

The screenshot shows the details in the Event document page.
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Send the Event (1): Confirm screenshot

The screenshot shows the newly created Event has been displayed in the Events list in the Ticket.
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Edit the Event document screenshot

The screenshot of a new Event page under editing.
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Check the Events List in the Ticket

The screenshot shows the newly created Event has been displayed in the Events list in the Ticket.
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Check the Events List in the Ticket screenshot

The screenshot shows the newly created Event has been displayed in the Events list in the Ticket.
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Edit the Event document

The screenshot showing how to add description and message in the Event document page.
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Event document environment screenshot

The screenshot shows the details in the Event document page.
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Create an Event: Set title, type and direction

The screenshot showing the second step to create an Event is to set the Event title, type and direction.
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