-~ o B ) B s i D B s B i ot = == ~2 ETECNOLOGICA ifip ISSN 2177-8140 C ) \i 'D ' ‘ I¢ THE IV IFIP INTERNATIONAL CONFERENCE ON RESEARCH AND 0 PRACTICAL ISSUES OF ENTERPRISE INFORMATION SYSTEMS, é RIO GRANDE DO NORTE, BRAZIL, AUGUST 25-27, 2010 W 0 G A \"& « JEEE - [ = \ ¥ A & I / { k ) R - / N\ . X : » . \\.\. WP | ' 9 TN NI ) ™ Chairs Message | Organization | Keynotes | Tracks | Paper Index | Author Index | Credits Chairs Message i *:.-}};C ONFENIS During the 21st century, organizations have witnessed increasing global competition. In order to e R compete at the global level, enterprises have implemented computerized systems which have a significant impact on their operational efficiency and thus, provide them with the competitive edge in their industry. To - address the critical issues that are related to these computerized systems, there has been a tremendous tJ, increase in the attractiveness of research in the area of enterprise information systems as well as the ifip implementation of enterprise resource planning systems that deal with large amounts of data which are capable of supporting the business processes of enterprises. This is evident from the numerous journal P T publications, conferences dedicated to enterprise information systems such as CONFENIS: Conference on RlesE Research and Practical Issues of Enterprise Information Systems, CENTERIS: Conference on Enterprise Information Systems, and ICEIS: International Conference on Enterprise Information Systems, and £ mermvrormaeaioe journals such as Enterprise Information Systems, Enterprise Modelling and Information Systems Architectures: An International Journal, Global Journal of Enterprise Information System, ' ) International Journal of Enterprise Information Systems, and The Journal of Enterprise Information Profissionale Tecnolsgica Management that are now devoted to this field of research. Organizations around the globe are investing Ministério large amounts of resources in acquiring and implementing enterprise information systems especially i enterprise resource planning systems marketed by companies such as Microsoft, Oracle, and SAP. In > addition, universities across the world are also integrating the dissemination of knowledge associated with o enterprise resource planning system across their curriculum. :EDEEDEECZEC% To address the issues associated with academic research and practical applications in enterprise w0 information systems, the International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS) 2010 is the fourth in a series of conferences that have been organized under the auspices of International Federation for Information Processing (IFIP) Technical Committee (TC) 8 Working Group (WG) 8.9. CONFENIS 2010 is the first to be held in the southern hemisphere Natal, Brazil. . U The first CONFENIS 2006 was held at Vienna, Austria, April 2006 ki ‘ (http://www.confenis.org/confenis2006/www.confenis.org/index71ca.html?g=node). The Second | Orgamzatlon ‘ CONFENIS 2007 was organized in Beijing, China, October 2007 (http://confenis.org/). The Third CONFENIS Keynotes . 2009 was held in Gyor, Hungary (http://rsl.sze.hu/~raffai/confenis2009/). ‘ CONFENIS 2010 is the primary international event of the IFIP TC8 WG 8.9. This event provides an Tracks opportunity for academicians and practitioners throughout the world to gather, exchange ideas, and present P— original research in the field of enterprise information systems. This proceeding is comprised of papers in ‘ aper index English and Portuguese that were submitted and accepted for presentation at CONFENIS 2010, Natal, o Author Index Brazil. The papers are the work of scientists and professionals that have addressed the current research | > Credils ) A -<}{CONFENIS topics in the area of enterprise information systems and closely related research frontiers that were O R presented at this unique international forum. It is the hope of the CONFENIS 2010 Organizers that this small but high quality proceeding will contribute towards the advancement in the research and application of N enterprise information systems around the globe within academia as well as business and government \:J, organizations. ifip Distinguished Keynote Scholars invited for this meeting include Professor Michael Rosemann, Business - Process Management Group, Faculty of Science and Technology, Queensland University of Technology, e Brisbane, Australia and Professor Young B. Moon, Director of the Institute for Manufacturing Enterprises, Department of Mechanical and Aerospace Engineering, Syracuse University, Syracuse, NY, United States of - — Am e ri Ca ] EDUCACAO, CIENCIA E TECNOLOGIA In addition to the support of IFIP TC8 WG8.9, CONFENIS 2010 is organized by the Instituto Federal o, Socretarisde Educasao Fluminense and Instituto Federal do Rio Grande do Norte. In addition, CONFENIS 2010 is sponsored and supported by the Secretary for Professional and Technological Education, Ministry of Education, Brazil. We TRt are further indebted to the guidance of Professor Li D. Xu, Chair IFIP TC8 WG8.9, Old Dominion University, ) Norfolk, Virginia, USA and Professor A Min Tjoa, Vice Chair IFIP TC8 WG8.9, University of Technology, ‘i? Institute of Software Technology and Interactive Systems, Vienna, Austria. In addition, we would like to thank Professor Charles Mgller, Center for Industrial Production, Aalborg University, Aalborg, Denmark, for his assistance with the conference management system as well as other aspects of the conference. Last but = not least, we would like to thank the local arrangements team, headed by Miss Janei Resende and Professor Willys Farkat, who were able to deal with a multitude of details in order to provide to the highest level of professional organization for the CONFENIS 2010. Rogerio Atem de Carvalho ‘ Organiza[ion i Conference Chair - N Instituto Federal Fluminense P Keynotes . Sohail Chaudhry j e Conference Co-chair Tracks Villanova University _ ; Paper Index ; Author Index < Credits I Organization R\ ganizatio -<3CONFENIS Honorary Chairs % .’f" Li Da Xu, Old Dominium University A Min Tjoa, Technological University of Vienna = General Chairs ‘% Rogerio Atem de Carvalho, Instituto Federal Fluminense Sohail Chaudhry, Villanova University . Program Chairs Sohail Chaudhry, Villanova University i Charles Moller, Aalborg University EBUCACRG CRNCIAETecnorosia Publication Chair Sohail Chaudhry, Villanova University e . . da Educacio Publicity Chair Bjorn Johansson, Lund University, Copenhagen Business School o Local Chairs Eirfiifiifi% Wyllys A. Farkatt Tabosa, Instituto Federal do Rio Grande do Norte (U SIS, Janei Cristina S. Resende, Secretary for Vocational and Technological Education, Ministry of Education Financial Affairs Committee Chairs ) Rogerio Atem de Carvalho, Instituto Federal Fluminense Chairs Message | Janei Cristina S. Resende, Secretary for Vocational and Technological Education, Ministry of Education = T N Li Da Xu, Old Dominium University fi Sohail Chaudhry, Villanova University o - N X Keynotes International Program Committee ’ SR T Abdel-Badeeh M. Salem, Ain Shams University, Egypt Tracks Abderrazak Jemai, INSAT, Tunisia _ Amir M. Sharif, Brunel Business School, Brunel University, UK Paper indeXx Asterio Kiyoshi Tanaka, Federal University of the State of Rio de Janeiro, Brazil _— Bjorn Johansson, Lund University, Sweden ! Author Index Christian Koch, University of Aarhus, Denmark e Constantinos J. Stefanou, Alexander Technological Educational Institute of Thessaloniki, Greece > Credits iy °®e David L. Olson, University of Nebraska, USA '{;,.,COLENB Dirk Deschoolmeester, University Gent, Belgium £ SESSEEES_——— Dirk Riehle, Friedrich-Alexander-University of Erlangen-NUirnberg, Germany Francois Vernadat, European Court of Auditors, Luxembourg 23 Guido Geerts, University of Delaware, USA \4 Helder Gomes Costa, Federal Fluminense University, Brazil ifip Jiayin Qi, Beijing University of Posts and Telecommunications, China Jingzhi Guo, University of Macau, Macau o e rmenoe Jos Trienekens, University of Technology Eindhoven, The Netherlands ' Kamran Ali Chatha, Lahore University of Management Sciences, Pakistan Lene Pries-Heje, IT University of Copenhagen, Denmark B Lu Liu, Beihang University, China Maria-Eugenia Iacob, University of Twente, The Netherlands _ ) Maria Raffai, Szechenyi University, Hungary Profissional s Tecnologica Mateus Costa, Espirito Santo Federal Institute, Brazil Ministério Maybin Muyeba, Manchester Metropolitan University, UK 22 Suas Mehdi Snene, University of Geneva, Switzerland > Mehran Misaghi, Sociesc, Brazil i Michael Rosemann, Queensland University of Technology, Australia ‘ Pall Rikhardsson, SAS Institute, Denmark Lh, oSO Peggy E. Chaudhry, Villanova University, USA Pernille Kraemmergaard, Aalborg University, Denmark Piotr Soja, Cracow University of Economics, Poland Q. B. Chung, Villanova University, USA Chairs Message . Renato de Campos, Sao Paulo State University, Brazil L G Rob Kusters, Eindhoven University of Technology & Open University, The Netherlands = S. Parthasarathy, Thiagarajar College of Engineering, India a Said Izza, CIA, France | Seyyed Mohsen Hashemi, Isrup, Iran | KeynOtes Sofiane Sahraoui, Institute of Public Adminsitration, Bahrain Tracks Subodh Kesharwani, Indira Gandhi National Open University, India g T e Susan Foster, Monash University, Australia paper IndeX Valerie Botta-Genoulaz, Université de Lyon, France Victor Romanov, Russian Plekhanov Academy of Economics, Russia ! Author Index Zahir Irani, Brunel University, UK . < Credits Keynotes Qi y -<}{CONFENIS Professor Michael Rosemann, MBA, PhD S Queensland University of Technology, Faculty of Science and Technology, Business Process Management iJ, Group ifip 1 INSTITUTO FEDERAL DE Enterprise Information Systems nowadays provide mature and comprehensive support for the majority of FERGE an organization’s business processes. However, these systems tend to be static, closed systems and are decoupled from their environment. Organizations, however, are living systems with a plethora of 5 oo interrelationships to their environment. This presentation argues for the paradigm of the context-aware . organization, and corresponding enterprise information systems, so that higher levels of agility can be achieved when responding to environmental changes. Based on two significant case studies (aviation and e insurance), an extended conceptualization of enterprise information systems as complex adaptive systems o will be offered. It will be shown that information technology plays a vital goal in achieving the vision of a da Educacio context-aware organization by providing discovery, analysis, and automation support. = Bio Dr Michael Rosemann is Professor, Head of the Information Systems Discipline and Co-Leader of the Business Process Management (BPM) Group at Queensland University of Technology, Brisbane, Australia. . The IS Disciplines comprises more than 70 PhD students and includes one of the largest Business Process Management Groups in the world. Michael is the Chief Investigator of a number of research projects funded by the Australian Research Council (ARC) and various industry partners. Chairs Message He is the author/editor of seven books, more than 150 refereed papers (incl. MISQ, EJIS, JAIS, CAIS, = 0 izali Information Systems, DSS, IEEE TKD) and Editorial Board member of nine international journals. His book fi rganization ‘Process Management’ has been translated into German, Russian and Chinese. Dr Rosemann’s PhD students |+ have won the Australian award for the best PhD thesis in Information Systems in 2007 and in 2008 and have been a runner-up for the international ICIS PhD award in 2008. Michael is the co-inventor of five US patent ‘ e G | proposals and founder and chair of the Australian BPM Community of Practice. He has been the Chair of the Tracks 5th International Business Process Management Conference in 2007 and will be Co-Chair of ACIS 2010. | Paper index Michael has conducted invited presentations for large EIS vendors such as SAP and Oracle. He regularly conducts executive training in BPM and provided advice to organisations from various industries including Author Index telecommunications, banking, insurance, utility, retail, public sector, logistics and film industry. ' > Credils -<}{CONFENIS Sustainability and Enterprise Information Systems e R Professor Young B. Moon, PhD » Syracuse University, Institute for Manufacturing Enterprises, Department of Mechanical and Aerospace g/ Engineering ifip ® Sustainability is an ability to "meet the needs of the present without compromising the ability of future Rk A Erecoons generations to meet their own needs,” as defined by the United Nations World Commission on Environment and Development. While numerous advances have been made toward the goal of sustainability over the i s decades, the recognition of potential contributions of Enterprise Information Systems to Sustainability has OGSO been relatively recent. This keynote speech presents the current status of various issues surrounding sustainability, ways to address the sustainability issues, opportunities for business successes, and the role b SacratariidoEducach of the Enterprise Information Systems. The approaches and solutions currently available from leading Enterprise Information Systems vendors are discussed along with remaining problems that the Enterprise PPk Information Systems community needs to address. = Bio Dr. Young Moon is Professor of Mechanical and Aerospace Engineering and the Director of the Institute for Manufacturing Enterprises at Syracuse University, Syracuse, NY, USA. = He holds a Bachelor of Science degree from Seoul National University, Seoul Korea, a Master of Science from Stanford University, and a Ph.D. degree from Purdue University. A firm believer of meaningful interactions between academia and industry, Moon is also a licensed Professional Engineer (P.E.) registered in the state Chairs Message of New York, a Certified Fellow in Production and Inventory Management (CFPIM), and a Certified Manufacturing Engineer (CMfgE). - S 1 Professor Moon has held visiting positions in Engineering, Business Administration, and Information Studies fi Orgamzahon at various institutions including Massachusetts Institute of Technology (MIT), Korea Advanced Institute of [~ . N Science and Technology (KAIST), Universidad Carlos III de Madrid, Drexel University, University of Pennsylvania, Bogazici Universitesi, Univerza na Primorskem, Univerzitet u Sarajevu, National Institute of ‘ ——— S —— Standards and Technology (NIST), Hewlett Packard (HP), and Windsor Manufacturing Company. Tracks ’ Paper Index i- Author index < Credils Tracks 3, -*3¢CONFENIS (4 I? .!:ié“dé!’d.“s‘sfl‘s”;‘éf”;JTEES;ZEN?SS#EE&S%‘Q{ Regular Track D O ! ifip Portuguese TraCk® EE: %fi%&%&'\g&%fik2$ECNOLOG|A intelligent Supply Chains Track @ Secretaria de Educagao Profissional e Tecnolégica Ministério da Educacao . Chairs Message % Organization . Keynoles Paper index Author Index Credits Paper index ")y o —? ifip =" [ INSTITUTO FEDERAL DE ass EDUCACAO,CIENCIA ETECNOLOGIA Portuguese B8 i i 0 INSTITUTO FEDERAL DE [ EDUCACAO, CIENCIA E TECNOLOGIA @@ RIO GRANDE DO NORTE Secretaria de Educagao Profissional e Tecnolégica Ministério da Educacao D Essentia . REDE FEDERAL ‘ Q] DE EDUCACAO \\A PROFISSIONAL ETECNOLOGICA e A - Chairs Message a‘% i Organization . Keynoles Credits Author index “oJis <3CONFENIS Adauf Plies Bauer Daniele de Oliveira Farias o IV Adriana Giret Danielly Barbosa Adriana Maria Nolasco David L. Olson = Adriano Bessa Albuquerque Denis Gabos S Adriano Olimpio Tonelli Denis Silva da Silveira ifip Albert Shilling Diego Amorim Alessa Berretini Dmitriy Yakovlev R — Alysson Almeida Mendonca Edgy Paiva FEDRHEE oo Ana Sofia Marcal Eliane Pinheiro Capra Anatdlia Saraiva Martins Ramos Emanuel Ferreira Coutinho B s e André Luiz Zambalde Emanuella Aleixo Barros OGSO TE Andréia Rodrigues Eric Rommel Galvao Dantas Angela Teresa Rochetti Erwin Fielt Bt s T ey Anita Friis Sommer Evellin C.S. Cardoso Anna Lelchuk Fabio Lanza Detomy P Antonio César Galhardi Flavia Maria Santoro , Arnaldo Ferreira Sima Flavia Peixoto Faria = Artur Siurdyban Francisco Almir Coutinho Asterio Tanaka Fred Freitas Axel Korthaus Gabriela Telles IRt Ayed Alwadain Gedrgia Cristiane Rodrigues Bjorn Johansson Giancarlo Guizzardi Camilo de Lelis Gibeon Soares de Aquino Junior : “ Carla Ilane M. Bezerra Giovane Montine Moreira Gurgel Chairs Message Carlo Giovano Pires Guoping Xia - —— Carlos Eduardo Gomes Popoff Hasshi Sudler e Organization ' Carlos Henrique Q. Forster Helder Gomes Costa B ¥ NN Carmine Sellitto Hermano Perrelli de Moura Keynoles Cayo Pabllo Hernani Arruda Monteiro da Silva ‘ e Charles Mgller Ivaldir Hondrio de Farias Junior Tracks Clarissa L. A. C. Lins James Jones & BT Claudia Cappelli Jan Pries-Heje Paper Index Cleyton Mario de Oliveira Rodrigues Jean-Paul Van Belle ‘ T — Daniel Silva Jean-Paul Smets ’ > Credits -<%CONFENIS Jesse Staley Paulo Henrique de Souza Bermejo o Joao Paulo A. Almeida Paulo Sausen Jorge Campos Paulo Sérgio dos Santos Jr. 5N Jorge Luiz Silva Barros Pedro Ivo C. Pinheiro “4/ Josef Basl Pedro Luiz Pizzigatti Corréa e Juliana G. Cavalcante Peggy E. Chaudhry Julio Cesar Sampaio do Prado Leite Per Svejvig 88 oo repemioe Klaus Wolfel Petr Doucek Lais do Nascimento Salvador Placido Rogério Pinheiro Lea Nedomova R. Batenburg o s Leandro Luque R. Catersels Lene Pries-Heje R.W. Helms A Li Wang Regis Schuch Profissional e Tecnolégica Li Xu Reinaldo de Figueirédo Almeida S Ling Li Reinaldo Ferreira Sima s Ligiang Xing Renata S.S. Guizzardi > Lisa F. Seymour Renato de Campos o Lu Liu Roberto Lima Jr. Luciana Ferreira Trindade Rodolfo Ferreira Resende LL’ rorsicia Luciana Trindade Rodrigo Rocha Silva Luiz Sérgio Placido da Silva Rogério Atem de Carvalho Marcelo de Almeida Barroso Rui Miao Marcelo Monsores Ryan Ribeiro de Azevedo Chairs Message a Marcio Vinicius Gagliotti Cesar Sérgio Dill B = . Marco Tulio Carvalho de Andrade Brandon Gabier o Organization ' Mateus Albernaz Lemos Shamya Ribeiro Gomes Morais ; N G N Mateus Barcellos Costa Shouhui Pan = Mauricio de Campos Simone Bacellar Leal Ferreira ; KeynOIes Mauro José Carlos e Silva Sohail S. Chaudhry Tracks Michael Rosemann Stephen A. Stumpf : —= = = e Mirian Picinini Méxas Susan Foster i Paper index Mozar José de Brito Susanne Strahringer —_ - Osvaldo Luiz Gongalves Quelhas Suzana Candido de Barros Sampaio Paul Hawking Thais Batista . S P > Credits o